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Privacy Policy

Privacy Policy

General Information

Privacy policies are a crucial part of any online store. Please note that Shoptet does not guarantee the accuracy or up-to-dateness of this template at the time of download.

For a downloadable privacy policy template, including modification guidelines, visit:
https://www.shoptet.cz/univerzalni-podminky-ochrany-osobnich-udaju/

1. Company Information

We are Willing Buddy s.r.o.

As the data controller, we collect and process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

2. Processing of Personal Data

We process your personal data when you:

  • Contact us via the website
  • Place an order
  • Subscribe to our newsletter

Each of these cases is detailed below, including the purpose, legal basis, and retention period of your data.

A. Contacting Us (e.g., via Contact Form or Email)

When you send an inquiry about our products or services, we process your personal data to respond to your request.

What data do we process?

  • Name, surname
  • Email address
  • Phone number
  • Inquiry details

Why do we process this data?

To contact you and address your request.

Legal basis for processing?

Processing is based on Article 6(1)(b) GDPR – taking steps prior to entering into a contract at your request.

How long do we keep this data?

If no further collaboration occurs, we retain this data for up to one year from our last communication.

B. When You Make a Purchase

When you place an order, we process personal data necessary to fulfill your purchase.

What data do we process?

  • Name, surname
  • Billing and shipping address
  • Email address
  • Phone number

Why do we process this data?

  • To process and deliver your order
  • To provide customer support
  • To comply with legal obligations (e.g., tax and accounting laws)

Legal basis for processing?

  • Article 6(1)(b) GDPR – processing is necessary for contract performance
  • Article 6(1)(c) GDPR – processing is required to comply with legal obligations (e.g., record-keeping for tax purposes)

How long do we retain this data?

  • For contract fulfillment: Up to 1 year after service or product delivery
  • For legal obligations: Up to 10 years (for accounting and tax compliance)

C. Newsletter & Marketing Emails

If you have made a purchase and have not opted out, we may send you updates and promotions related to our products.

Legal basis for processing?

This is permitted under Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, unless you opt out.

How long do we retain this data?

  • For marketing purposes: Up to 2 years after your last purchase
  • You can unsubscribe at any time by clicking the "unsubscribe" link in the email or by contacting us at info@willingbuddy.com.

3. Who Has Access to Your Data?

We do not sell or share your data with third parties for marketing purposes. However, some trusted service providers may have access to your data, including:

  • E-commerce platform provider: Shoptet a.s.
  • Shipping carriers: PPL, ZÁSILKOVNA
  • Payment processors: Shoptet Pay
  • Email service provider: Active24
  • Marketing agencies (if applicable)

All personal data is processed within the European Union.

4. Your Rights Under GDPR

Under the GDPR, you have the right to:

  • Access your personal data – Request a copy of the data we process about you.
  • Correct inaccurate data – Update incorrect or outdated information.
  • Request data deletion – Ask us to erase your data in certain circumstances.
  • Restrict processing – Request temporary processing restrictions in specific cases.
  • Object to processing – If we process your data based on legitimate interest, you may object.

If you believe we are misusing your data, you can file a complaint with the Data Protection Authority or take legal action.

To exercise any of your rights, contact us at info@willingbuddy.com.

5. Use of Cookies

Cookies are small text files stored on your device to improve your browsing experience.

We use the following types of cookies:

  • Essential cookies – Required for website functionality. These cannot be disabled.
  • Analytics cookies – Help us understand website traffic and improve user experience. (Used only with your consent.)
  • Advertising cookies – Used for personalized advertising. (Used only with your consent.)

How to Manage Cookies?

You can adjust your cookie preferences in your browser settings.

For instructions, visit:

6. Additional Information

  • We do not perform automated decision-making or profiling.
  • We do not have a designated Data Protection Officer (DPO).
  • If you have any questions about how we process your data, contact us at info@willingbuddy.com or call +420 602 334 019.

Effective Date: April 17, 2023

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